Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thechandeliercollective.com. Please note that returns will need to be sent to the following address: 5694 Mission Center Rd. Ste. 602, San Diego, CA 92108
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thechandeliercollective.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thechandeliercollective.com.
Our Promise
We want you to love your chandelier as much as we do. If for any reason you are not satisfied with your purchase, we’re here to help.
Eligibility for Returns
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Returns must be initiated within 14 days of delivery.
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The item must be unused, uninstalled, and in its original packaging.
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Custom-made or clearance items are non-refundable.
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Proof of purchase (order confirmation or receipt) is required.
To start a return, please email support@thechandeliercollective.com with your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping method and retaining proof of shipment, as The Chandelier Collective is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Exchanges
If your chandelier arrives damaged or defective, please contact us immediately with photos at support@thechandeliercollective.com. We will gladly arrange a replacement or repair at no additional cost.
Non-Returnable Items
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Custom or made-to-order chandeliers
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Clearance and final sale items
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Installed or altered lighting products
Contact Us
For any shipping or return questions, feel free to reach us at:
📧 support@thechandeliercollective.com
💡 The Chandelier Collective – Lighting that defines your home.