Shipping policy
Order Processing
At The Chandelier Collective, we take great care in preparing your order. All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-demand seasons or new collection launches, processing times may be slightly extended. We appreciate your patience as we ensure your chandelier arrives in perfect condition.
Shipping Rates & Delivery Times
We offer nationwide on all our chandeliers and lighting products. We are not currently shipping outside of the USA.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Domestic (Within Country) | 5–10 business days | Calculated at checkout |
| International | 10–20 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on carrier delays, customs processing, or high-demand periods.
Order Tracking
Once your order ships, you will receive a tracking link via email to follow your shipment’s progress. If you haven’t received a tracking update within 5 business days of your shipping confirmation, please contact us at houser.joe@gmail.com.
Shipping Damage or Missing Packages
We carefully inspect and package each chandelier before shipment. However, if your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos of the item and packaging.
Send your details to support@thechandeliercollective.com so we can assist with replacements or claims.
Customs, Duties, and Taxes
The Chandelier Collective is not responsible for any customs fees, import duties, or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer.